SHIPPING AND RETURNS

Shipping

Typically, our products are shipped via UPS. We offer three shipping options:

1. Ground: 3-5 days

2. 2nd Day: 2 days

3. Next Day: 1 day

Each shipping option is offered at the applicable UPS published rate. To see the status and tracking info of a recent order, visit our Order Status page and enter your order number along with either the e-mail address used when placing your order, or the zip code of the shipping address for the order.  If you have an account, you may login to view your entire order history with more complete details.  

Returns

We stand behind our products and services, and therefore offer a 6-month, no questions asked return policy. For sock orders, we do request that these be unworn and returned in the original packaging. All orders are shipped with a pre-paid UPS return label in the box, so returning them is easy.

Return Instructions

1. Fill out the return form (located on the packing slip) and when applicable, a new shoe order form and/or lab rework form

2. Place shoes in a protective outer box

3. Write down the tracking number for your records

4. Attach the pre-paid UPS return label to your package

5. Drop off the package at any UPS authorized location

If you cannot find the pre-paid return label, click the button below and follow the instructions to print a new label.  

Once we have received your returned product(s), we will process them immediately. Please note it can take up to 5 days for the credit to appear on your bank statement.

Please note, we cannot offer refunds for any of our custom products (Custom Accommodative Inserts, Partial Foot Toe Fillers, and/or Shoe Modifications). However, we will rework these items at no additional cost. In addition, if a “mismate” pair of shoes is ordered, the 50% upcharge applied to the order is nonrefundable.

Warranty Statement

Anodyne unconditionally accepts the return of any undamaged Anodyne shoes in their original packaging within 30 days of the shoes being shipped (the "Warranty Period").  If the provider notifies Anodyne within the Warranty Period that a pair of shoes does not properly fit the patient, Anodyne will exchange the shoes at no charge for an appropriately sized pair.  After the Warranty Period, it is the sole discretion of Anodyne to accept a return or exchange.