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Shipping and Returns

 

Order Information/Tracking

Account Holders - 

For all questions regarding your order(s), Log In to your account, where you can view your past orders and/or returns and all associated information. If you still are having questions, Contact Us by phone, email, and/or live chat.

 

Guest Users - 

All of the information in your order will have been recapped in your order confirmation email. If you are having a hard time finding that, feel free to Contact Us by phone, email, and/or live chat.

 

Turnaround Time

Typically, all orders will ship no later than 24 hours after your order is placed. For special cases, call us at 1-844-637-4637 and we can let you know exactly how fast and when your order will be shipping. Shipping estimates can be found on our Shipping and Returns page.

 

Shipping

Typically, our products are shipped via UPS. We offer three shipping options:

 

 

- Ground: 3-5 days

- 2nd Day: 2 days

- Next Day: 1 day

 

Each shipping option is offered at the applicable UPS published rate. If you have an account, you may login to view your entire order history with more complete details.

 

Returns

We stand behind our products and services, and therefore offer a 30-day, no questions asked return policy. For sock orders, we do request that these be unworn and returned in the original packaging. All orders are shipped with a pre-paid UPS return label in the box, so returning them is easy.

 

Return Instructions

1. Fill out the return form (located on the packing slip)

2. Place shoes in a protective outer box

3. Write down the tracking number for your records

4. Attach the pre-paid UPS return label to your package

5. Drop off the package at any UPS authorized location

 

Once we have received your returned product(s), we will process them immediately. Please note it can take up to 5 days for the credit to appear on your bank statement.

 

If you cannot find the pre-paid return label, you can generate a new label by clicking the button below: