FAQ

 

If you’re new to Anodyne – Welcome! We want to make sure that your needs are met in an efficient and effective manner. Below, you’ll find some of the most commonly encountered questions that we’ve received. If anything’s left unclear once you read through them, you can always Contact Us by phone, email, or live chat.

 

The Anodyne Difference

We wouldn’t put our name on a product that isn’t better than everything else out there. Find out what makes us, our brand, our service, and our products different by reading about Our Story.

 

Order Information/Tracking

Account Holders -

For all questions regarding your order(s), Log In to your account, where you can view your past orders and/or returns and all associated information. If you still are having questions, Contact Us by phone, email, and/or live chat.

 

Guest Users -

All of the information in your order will have been recapped in your order confirmation email. If you are having a hard time finding that, feel free to Contact Us by phone, email, and/or live chat.

 

Turnaround Time

Typically, all orders will ship no later than 24 hours after your order is placed. For special cases, call us at 1-844-637-4637 and we can let you know exactly how fast and when your order will be shipping. Shipping estimates can be found on our Shipping and Returns page.

 

Shipping

Typically, our products are shipped via UPS. We offer three shipping options:

- Ground: 3-5 days

- 2nd Day: 2 days

- Next Day: 1 day

 

Each shipping option is offered at the applicable UPS published rate. If you have an account, you may login to view your entire order history with more complete details.

 

Returns

We stand behind our products and services, and therefore offer a 30-day, no questions asked return policy. For sock orders, we do request that these be unworn and returned in the original packaging. All orders are shipped with a pre-paid UPS return label in the box, so returning them is easy.

 

Return Instructions

1. Fill out the return form (located on the packing slip)

2. Place shoes in a protective outer box

3. Write down the tracking number for your records

4. Attach the pre-paid UPS return label to your package

5. Drop off the package at any UPS authorized location

 

Once we have received your returned product(s), we will process them immediately. Please note it can take up to 5 days for the credit to appear on your bank statement.

 

If you cannot find the pre-paid return label, you can generate a new label by clicking the button below:

 

 

Out of Stock

If one of our products is out of stock, you will see a message on the product page. Nonetheless, you’re still able to place an order for this product and we will ship it out once it’s back in stock. Don’t worry, we’ll make sure to keep you updated when we have a firmer idea as to when the product will be back in stock.

 

Payment Types

We accept all Visa, Mastercard, and American Express credit cards.

 

Locations

Want to see our brand in person? Visit our Locations page and enter your address in the map. We should be able to find somewhere close.

 

Internationals

Currently, our website is not set-up for selling our products outside of the United States. Nonetheless, contact us and we will figure something out for you!

 

Technical Support

Having issues with our website? No problem-visit our Contact Us page and reach out to us by whichever way is most convenient for you (phone, email, and/or live chat).

 

Sizing

Men -

Sizes: 7.5 – 12, 13, 14

Widths: Medium, Wide, Extra Wide

 

Women -

Sizes: 5.5 – 10, 11, 12

Widths: Medium, Wide, Extra Wide

 

Fitting Tips

It’s important to note that all shoe manufacturers use their own lasts to construct their footwear. As a result, the continuity of fit from one manufacturer to the next can be very inconsistent. At Anodyne, we designed our shoes to fit fuller in the instep and toe box, relative to other diabetic shoe companies, in order to better accommodate a thicker orthotic and any potential swelling. Nonetheless, our shoes, in general, fit slightly larger than our competitors’ do. Please see our fitting tips below, based off of recommendations from our in-house Pedorthic team.

 

Women's Styles -

In relation to other diabetic footwear companies, our women’s shoes run a half size to a full size bigger. Based on a standard brannock or our foot measuring device, we recommend the following sizing:

- If in-between sizes, round down to the nearest ½ size

- If in-between widths, round down to the smaller width

 

Men's Styles -

In relation to other diabetic footwear companies, our Men’s shoes run the same length. Based on a standard brannock or our foot measuring device, we recommend the following sizing:

- If in-between sizes, round down to the nearest ½ size

- If in-between widths, round down to the smaller width

 

While following these tips will help you select the best size/width combination, it’s very important to use one of our fitting centers to actually try the shoes on the patient. All of our shoes are made on the same last, so they should fit virtually the exact same, no matter what style the patient tries on.

 

Width Conversions

Below are our recommended width conversions for our shoes.

 

Men's -

- Medium: C, D

- Wide: E, EE

- Extra Wide: EEE, EEEE+

 

Women's -

- Medium: B, C

- Wide: D, E

- Extra Wide: EE, EEE+

 

PDAC Review

Each of Anodyne’s diabetic shoes and inserts are reviewed by a PDAC (Pricing, Data Analysis and Coding) contractor and have been confirmed to meet Medicare requirements.

 

Shoe Care and Cleaning Instructions

Regular care and cleaning will ensure a longer lifespan for your shoes.

- Use a damp cloth to clean dirt and grime off of shoe upper and outsole and allow to dry.

- For leather shoes – soften, condition, and replenish leathers and color, by applying our own Anodyne Leather Conditioner (or a comparable leather cream or conditioner approved by your footcare specialist). Conditioner should be applied evenly with a clean, dry cloth.

- The shoe lining and insert can be cared for by spraying our Anodyne Anti-microbial Protectant (or a comparable cleaner approved by your footcare specialist).

- For future protection of shoes, we recommend using our Anodyne Stain Shield to help repel water and avoid staining.

 

Never put shoes in the washing machine.

 

Break-in Instructions

Just like most other shoes, you will want to take some time to break in your new shoes before wearing full time. Here are our instructions:

- In the comfort of your own home, put your shoes on and walk around for 30 minutes to 1 hour.

- After the short wear, remove your shoes and socks, and examine your feet to make sure there are no signs of irritation, redness or dark spots. The mirror sticker on the inside of your Anodyne shoe box will help with this.

- Wear your shoes indoors a few hours a day over the next couple days, while continually checking your feet for signs of irritation.

- Once you feel comfortable that your new shoes aren’t causing any issues, go ahead and begin wearing them outside, full-time.

- It is very important to continue to perform daily exams on your feet during and after the break-in process.

 

In the event that there is ever any irritation, redness, or darks spots on your feet during or after the break-in process, discontinue wear of your shoes and contact your foot care specialist immediately. If you’re a Medicare beneficiary, you may have received three pairs of heat moldable or custom inserts to last you the year. Thus, your inserts should be swapped out every four months.